If your product isn’t right, despite our checks, we’re here to help!
INDIA: ELIGIBILITY FOR RETURNS OR EXCHANGES
Only products delivered defective / damaged (to be verified using an unpacking video) are eligible for returns against a store-credit (net of discount).
Exchange requests are possible for sizing OR a change of design - any one exchange per order.
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Size exchange in same design specifications is FREE.
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Design exchange - An additional charge of ₹1,000/pair will apply along with any price difference. Any excess will be given as a 3-month store credit.
The request should be initiated within 7 calendar days of delivery and the item must be unused and returned with the original packaging and invoice.
For RTO in case of COD orders, booking amount will be forfeited.
INTERNATIONAL: ELIGIBILITY FOR RETURNS OR EXCHANGES
At this time, we are unable to offer any returns or exchanges for international orders due to customs and logistical constraints. Consult our detailed size chart or WhatsApp us for guidance before the purchase.
We do not entertain refund and cancellation requests.
All Custom-Made products, ACCESSORIES and ITEMS BOUGHT ON SALE / WITH OFFERS are not eligible for returns / exchange
HOW TO INITIATE A RETURN OR EXCHANGE
To request a return or exchange:
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Email us at care@aroundalways.com or WhatsApp us on +91-7980385823
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Include your order number, reason for return/exchange, and clear photos / videos of the item, if relevant.
Note: Reverse pickups are available in select serviceable areas. In other cases, customers may be required to self-ship their return to our studio (address here). The cost of returns shall be borne by us (in India) up to Rs. 100 per footwear. Upon receipt of the pair(s) and them qualifying for exchange, the new pair will be sent within the next 7-10 working days. We will ship it to the original location of delivery.
ORDER CANCELLATIONS
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Orders can be cancelled within 12 hours of placing them, provided the item has not yet been shipped.
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Any items ordered with add-on customisations (such as custom base colour) cannot be cancelled.
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Refunds are processed to the original payment method.
FREQUENTLY ASKED QUESTIONS
Q: Do you ship across India?
A: Yes! We offer free shipping across India on all prepaid orders. For COD, a nominal fee may apply.
Q: Can I track my order?
A: Absolutely. As soon as your order ships, we’ll send you a tracking link via email or WhatsApp.
Q: How long will my order take to arrive after shipment?
A: Within India, most orders arrive within 3–7 business days after shipment. International deliveries typically take 7–15 business days after shipment depending on the location.
Q: Do I have to pay customs for international delivery?
A: Yes. Customs duties or taxes (if applicable in your country) are not included in your purchase and must be paid separately upon delivery.
Q: What if I need my order urgently?
A: We recommend contacting us before placing your order. For urgent bridal or event deliveries, we’ll do our best to prioritize dispatch or suggest express options where available.
Q: I entered the wrong address - what can I do?
A: Please email or WhatsApp us as soon as possible. If the order hasn’t been shipped, we’ll update the address. If it's already in transit, we’ll try to work with the courier to resolve it. For such cases, an additional charge, as levied by the courier partner, may apply to reroute the parcel.
Q: My bridal shoes don’t fit. Can I exchange them?
A: If your order meets our eligibility criteria and you’re within India, yes! We'll arrange for an exchange or offer store credit if the preferred size is unavailable.
Q: I've changed my mind about the design. Can I exchange it?
A: Yes, within India. A flat ₹1,000 charge will apply. Raise it within 7 calendar days of delivery, pair unused and in its original packaging. Once per order.
Q: What if the new design costs more?
A: You pay the difference along with the ₹1,000 fee. The new design must be of equal or higher value than your original pair.
Q: Can I do both a size and a design exchange?
A: One exchange per order, so please choose either. If you want a different design in a different size, just tell us the size when you raise your design exchange request.
Q: Can I return customized footwear?
A: Unfortunately, since customized pairs are made uniquely for you, we are unable to accept returns or exchanges on such orders.
Q: How will I receive my refund?
A: Refunds are issued in the form of store credit, valid for 6 months and redeemable on any future order at www.aroundalways.com.
Q: I placed an international order. What if it doesn’t fit?
A: We currently do not offer returns or exchanges on international orders. To avoid sizing issues, please consult our fit guide or contact us before placing your order.
Q: Do you charge for return pickups?
A: In select cities, we offer complimentary reverse pickups. If your area isn’t serviceable, we may request you to self-ship the item to our studio. Reverse shipping charges are covered until Rs. 100 per footwear.
Still unsure?
Our customer experience team is just a message away. Whether it’s sizing doubts or styling questions - we’re happy to walk you through your Around Always journey.
📧 care@aroundalways.com
📱 WhatsApp: +91-7980385823
🕐 Monday to Saturday | 11 AM to 6 PM IST
