Shipping and Returns
We Ship Globally!
Go ahead and place your order or book an appointment with us for a Studio visit. We do our best to deliver your shoes at the earliest. Each pair of shoes and cushion covers are handcrafted using age-old techniques handed down through generations of craftsmen.
- If the shoes are in stock, we ship out the shoes within 2-3 business days.
- If the shoes are not in stock, we take approximately 10-15 business days to get your shoes ready for shipment from the day the order is placed.
For Cushion Covers:
- Since cushion covers are made to order, please allow 10-15 business days to get your order ready
- We use one of the We will share the tracking details against the order once they are successfully shipped.
- For domestic orders, please allow up to 7 business days for your product to reach you from when you receive the tracking information.
- For international orders, please allow up to 20 business days for your shoes to arrive from when you receive the tracking information.
In case of unforeseen circumstances or holidays, our customer care team will inform you as soon as possible about the expected delays.
Shipping charges mentioned below:
Shipping charges on order outside India – USD 35 per piece approx.
Note: Any Import duties applicable will be borne by the customer and Around Always will not be responsible for it.
Shipping charges for India – Rs. 100 for orders under Rs. 1000. Free shipping for above Rs. 1000 orders.
Your satisfaction is our priority!
If something is not right (damaged / incorrect product), please let us know immediately upon receiving the package, via email at firstname.lastname@example.org along with an image highlighting the issue. Our customer services team will get in touch with you within 2 business days. If the issue is confirmed, you can avail a credit note or seek replacement for the same product. Once
the resolution is confirmed, please ship the product to AD-304, Sector-1, Saltlake, Kolkata – 700064. We will share the details of credit note on your correspondence email once we receive the product (to be received by us within 7 days of delivery of original package to you).
Custom-made Order Returns
Please note, custom-made products are not eligible for replacements / cancellations once collected. They can only be requested for repairs. Please check the product at the time of collection. We are happy to give you a trial fit for custom-made orders.
Remake of products are at the sole discretion of the customer services support and will be provided in exceptional circumstances only. Please note that we source our materials in small batches and materials are subject to availability. During the remake process, we will notify you if the same material is unavailable.
The cost of returns shall be borne by us (for within India shipping) up to Rs. 500. Returns from outside India will have to be at the cost of the customer only.